International 2022Join Now

    General Sessions

    Opening Keynote: One More Thing, One More Time (1MT1MT)

    Monday, October 24 | 8:45 am - 10:00 am

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    Josh Sundquist

    Motivational Speaker, Comedian, and Paralympian

    ABOUT JOSH: Josh Sundquist is a Paralympic ski racer and best-selling author who has inspired audiences across the world, ranging from Fortune 500 companies to the White House. His high-octane blend of energy and humor inspires organizations and individuals to adopt his ski racing motto, 1MT1MT (one more thing, one more time), as their new standard of excellence. 

    At age nine, Josh was diagnosed with a rare form of bone cancer and given a 50% chance to live. He spent a year on chemotherapy treatments and his left leg was amputated. Doctors declared Josh cured of the disease at age thirteen and he took up ski racing three years later.

    Josh trained for the next six years and in 2006 he was named to the US Paralympic Ski Team for The Paralympic Games in Turino, Italy. Today, Josh represents the United States in international competition as a member of the U.S. Amputee Soccer Team.

    On the internet, Josh is best known for his viral photos, especially his Halloween costumes. His videos have been viewed over 400 million times and he has over two million followers. People Magazine named him to the 2017 "Social Media Power List."

    Service is a Gift: How to Create and Sustain a Culture of Service

    Tuesday, October 25 | 8:45 am - 10:00 am

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    Holly Stiel

    Speaker, Trainer, Consultant, Coach, Author and President at Thank You Very Much Inc.

    ABOUT HOLLY: Holly Stiel is a trailblazing service philosopher who innovated a method of training based on the practices and principles of the world-class concierge. Her clients include: Disney, Nordstrom, AVEDA, American Express, Centurion Card, Visa Signature card and Auberge Resorts, to name a few. Through a partnership with a team of producers, Stiel has developed the corporate training programs for Hyatt Place Hotels, Hilton Garden Inns and Hampton Inns, Hilton and DoubleTree Hotels as well as three award-winning instructional DVD programs.

    In 1976, Stiel became the first female concierge in the country when she created the desk at the Grand Hyatt Union Square in San Francisco. Two years later, she became the first American woman to be admitted to the exclusive Les Clefs d’Or Association for concierges. She has received the association’s Lifetime Achievement award for her broad contributions to her profession. Stiel was the first female and non-corporate executive to receive the “Distinguished Visiting Professor" Chair from Johnson and Wales University.

    She is the author of four books including The Art and Science of the Hotel Concierge, Ultimate Service, The Complete Handbook to the World of the Concierge, Thank You Very Much – A Book for Anyone Who Has Ever Said, “May I Help You?” and The Neon Signs of Service.