Homes and Villas by Marriott: The Holy Grail to Guest Satisfaction

In this session you will benefit from Marriott’s approach to delivering exceptional guest satisfaction in the areas of customer service, cleanliness and EIWO – everything in working order. Customer service starts with the first guest interaction and is the glue all the way through. Cleanliness is table stakes and will crack the egg if not delivered. Everything In Working Order is about finding out that something doesn’t work before the guest does.