VRMA
    International 2022Join Now

    Mapping the Guest Journey: How a Next-Level Guest Experience can Increase Your Profits in Unexpected Ways

    Track: Data and Revenue Management

    Session Number: 3076
    Date: Wed, Oct 26th, 2022
    Time: 9:00 AM - 10:00 AM

    Description:

    According to Google consumer research, almost nine out of ten vacationers want their host to provide them with useful information to help plan their getaway.  And 67 percent of travelers are more loyal to an operator that provides them with opportunities to enhance their experience during their stay. Not only will this drive direct bookings and loyalty, but also additional revenue and profitability.
    Session Type: Panel Breakout Session (45 minutes - 60 minutes)
    Cross-Listed Tracks: Guest Relations

    2 Learning Outcomes:
    1. How to map their guest journey and why it’s important
    2. Best practices around tech enablement
    3. How getting this right translates to more revenue and better profitability
    Session Type: Panel Breakout Session (45 minutes - 60 minutes)
    Cross-Listed Tracks: Guest Relations

    2 Learning Outcomes:
    1. How to map their guest journey and why it’s important
    2. Best practices around tech enablement
    3. How getting this right translates to more revenue and better profitability