Guest Communications: Best Practices to Increase Revenue and Boost the Guest Experience
Track: Guest Relations
Session Number: 3043
Date: Tue, Oct 25th, 2022
Time: 11:30 AM - 12:30 PM
Description:
In today’s tech-first world, guest communication has never been more important. In fact, 54% of managers note that proactive guest communication can reduce operational issues and reduce manual effort (*breezeway’s 2022 property operations survey).This session will explore best practices for guest communication, using real-life examples and guidance from property managers.
Session Type: Panel Breakout Session (45 minutes - 60 minutes)
2 Learning Outcomes:
- Review their own guest communications practices and take practical steps to implement improvements and changes to it
- Research and compare different software tools that can support better guest communication
Session Type: Panel Breakout Session (45 minutes - 60 minutes)
2 Learning Outcomes:
- Review their own guest communications practices and take practical steps to implement improvements and changes to it
- Research and compare different software tools that can support better guest communication
Speakers
Primary Presenter
Koryn Okey
VP of Sales
Breezeway
Co-Presenter or Panelist
Lance Stitcher
Owner
Seaside Vacations, LLC
Second Co-Presenter or Panelist
Amanda Campbell
Front Desk Manager
Cinnamon Shore Vacation Rentals, LLC
Third Co-Presenter or Panelist
Annie Schnaubelt
Marketing Administrator
Lake Tahoe Accommodations
Fourth Co-Presenter or Panelist
April Burns
Senior Account Executive
InterCoastal Net Designs (ICND)