Six Ways to Crush the Hotel Competition
Track: Guest Relations
Description:
1. There are six reasons a guest will choose a hotel over a Short Term Rental.
- Predictability & consistency
- Ease of check in
- Amenities and Services (mid-week clean, room service, concierge etc.)
- What you see is what you get
- Flexibility & availability
- Experience
2. There are simple, technology backed-ways to win in each category. And each of them start with communicating this value in your listing. Show photos that highlight not only your listing, but what your listing can do for your guest.
3. Guests want to imagine themselves not only in your space, but they want to know what they'll experience. Consistency, and operationalizing consistency, is key.
1. There are six reasons a guest will choose a hotel over a Short Term Rental.
- Predictability & consistency
- Ease of check in
- Amenities and Services (mid-week clean, room service, concierge etc.)
- What you see is what you get
- Flexibility & availability
- Experience
2. There are simple, technology backed-ways to win in each category. And each of them start with communicating this value in your listing. Show photos that highlight not only your listing, but what your listing can do for your guest.
3. Guests want to imagine themselves not only in your space, but they want to know what they'll experience. Consistency, and operationalizing consistency, is key.
