VRMA
    International 2022Join Now

    Is it Empathy or Compassion?

    Track: Guest Relations

    Session Number: 3025
    Date: Mon, Oct 24th, 2022
    Time: 2:00 PM - 3:00 PM

    Description:

    Outstanding service requires a high level of compassion and empathy to work with different personality types and emotional situations. These are traits that don't always come naturally and are encouraged to practice within teams to flow to customers.
    Session Type: Breakout Session

    2 Learning Outcomes:
    • Attendees will learn what compassion and empathy look and sound like.
    • Attendees will understand how to empathize before educating in guest objection situations.
    • Attendees will have a better idea of how they are reacting if they are not practicing empathy and compassion.
    Session Type: Breakout Session

    2 Learning Outcomes:
    • Attendees will learn what compassion and empathy look and sound like.
    • Attendees will understand how to empathize before educating in guest objection situations.
    • Attendees will have a better idea of how they are reacting if they are not practicing empathy and compassion.